THE FRESH PROMISE
At Fresh Photos, we stand behind our commitment to providing you with the best photography experience. We offer the following promises to ensure your satisfaction:
​
-
100% Satisfaction Guarantee: We want you to love your Fresh Photos. If, for any reason, you are not satisfied with the final product or service, you may return all photos/products within 7 days of receipt for a refund (minus shipping, handling, gift wrap, and other service fees). Additionally, if you would like to recreate or reshoot your moment/event, we can provide you with Fresh credits to apply to your next photo session.
-
Continuous Improvement: We value your feedback, whether it's positive, constructive, or critical. We are constantly seeking new ways to improve our services and appreciate your input in helping us stay Fresh.
-
3-Day Photo Delivery or Earlier: We understand the importance of timely delivery. We strive to provide you with your finalized photos within 3 days or even earlier. Our efficient process ensures that you can cherish your memories without delay.
-
High-Quality Service and Safety: Your satisfaction and safety are our top priorities. We maintain high standards of quality in our services, ensuring that you receive exceptional results. We also prioritize the safety and security of your personal information, handling it with the utmost care and following best practices.
We are dedicated to fulfilling these promises and providing you with an outstanding photography experience. If you have any questions, concerns, or suggestions, we encourage you to share them with us. Your feedback allows us to continually enhance our services and deliver Fresh Photos that exceed your expectations.
FRESH CORE VALUES
Tell A Story.
Progress with Passion.
Remove filters and center your [subject]
( Customer Service, Simplify)
Build & Form New Friendships
(Work together)
Expand your field of view
(Open-Minded)
Look for New Angles
(Innovation)
Compose fun and adventure
Take the Extra Shot (Customer Service)
Focus on Every pixel (High-quality)
Our Photographer's Guidelines and Equipment
Photographer Guidelines
Customer Service / Interpersonal Skills:
Aware of customer needs and able to go above and beyond expectations to satisfy them. Photographers often photograph people. They must communicate effectively to achieve a certain composition in a photograph.
Sales and Marketing / Business Skills:
Complete knowledge of the brand and what services we offer. Photographers must be able to plan marketing strategies, reach out to prospective clients, and anticipate seasonal employment.
Speak English:
Bilingual recommended but not required - able to communicate with our core, English speaking customers.
Knowledge of software. (adobe):
Most photographers do their own post-production work and must be familiar with photo editing software. They also use computers to keep a digital portfolio and communicate with clients. All photographers must have experience using the most up to date versions of Lightroom and Photoshop CC, as well as the ability to upload to cloud service.
Artistic Ability:
Photographers capture their subjects in images, and they must be able to evaluate the artistic quality of a photograph. Photographers need "a good eye"—the ability to use colors, shadows, shades, light, and distance to compose good photographs.
Detail Oriented:
Photographers who do their own post-production work must be careful not to overlook details and must be thorough when editing photographs. In addition, photographers accumulate many photographs and must maintain them in an orderly fashion.
Experience
Photographers must have minimum 2 years experience with DSLR cameras and photographing human subjects (working with models)
Photographers must be able to use a camera in full manual mode plus external flash manual settings.
Training and classes
All photographers are required to pass our 10 hours [fresh]standard training(paid) and recommended to take courses in photography online or in class. We offer an array of entry-level courses for entry-level photographers or if you are looking for a refresher, to meet our [fresh]standard guidelines.
Portfolio
Photographer's portfolio should showcase the different styles of photography that you are able to shoot. We want to see what you can do and if we are the best fit for your skill set.
Pass a criminal background check
Have a clean DMV driving record
Be a friendly people person
Photography Equipment
Below is a list of acceptable gear that all photographers must provide to be accepted as a [fresh]photographer.
DSLR/Mirrorless: The following brands below are acceptable
Canon
Nikon
Sony
Fuji
Olympus
Casio
Samsung
Leica
​
RAW capable - Camera must be RAW capable. All photos must be shot in RAW format.
12mp+ - Camera must be capable of shooting 12mp images or larger
Speedlight - Photographers must have a hotshoe and speed light for their DSLR.
Sturdy Tripod - must provide your own sturdy tripod. Flimsy tripods are not acceptable here.
Multiple Lenses - Photographer must provide their own glass. We require all photographers to have wide, standard, and telephoto lenses averrable. Prime lenses are best but we recommend good quality zoom lenses for hasty shots.
Privacy Policy
Privacy Policy
Last Updated: August 18, 2016
At Fresh Photos, your privacy is important to us. In this privacy policy, we tell you what information we collect, share with others, and how we use it to facilitate deliveries by couriers to customers.
Scope of this Privacy Policy
Fresh Photos (“Fresh Photos,” “we,” “our,” and/or “us”) values the privacy of individuals who use our website and mobile apps (collectively, our “Platform”). This privacy policy (the “Privacy Policy”) explains how we collect, use, and share information from Fresh Photos’ users (“Users”). It applies to our customers (“Customers”), individuals who deliver products requested by Customers through our Platform (“Couriers”), anyone who signs up to become a Courier (“Prospective Photographers”), businesses selling products through our Platform (“Merchants”), and other partners who use our Platform to facilitate delivery of products (“Partners”). By using the Platform, you agree to the Privacy Policy and any future amendments and additions. Your use of our Platform is also subject to our Terms of Service.
1. Information You Provide to Us
1.1. Information Provided by Customers
-
Registration and Profile Information. When you sign up for Fresh Photos as a Customer, you provide your name, email address, physical address, and phone number. If you sign up using your Facebook account, we receive your name and email address. After registration, Customers can add multiple delivery addresses to their profile.
-
Payment Information. When you add a payment card to your Fresh Photos account, a third-party payments service provider receives your card information. To help keep your financial data secure, we never store full payment card information on our servers.
1.2. Information Provided by Prospective and Active Photographers
-
Sign Up Information. When you sign up to become a Photographer, you provide your name, Social Security Number, date of birth, email address, physical address, phone number, photo, driver’s license information, vehicle information, and car insurance information. We share this information with third-party providers who initiate background check reports on you. Additional information about the third parties who run the background checks is provided in Section 3.2 below.
-
Payment Information. We receive Photographers’ bank account and tax information to provide payment and for tax reporting purposes.
1.3. Information Provided by Merchants and Partners
-
Profile Information. A Merchant who signs up for our Platform provides us with the business’s physical address, hours, and product information. We also collect product information from Partners.
-
Payment Information. We may receive Merchants’ bank account information to provide payment.
1.4. Information Provided by All Users
-
Communications. If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support team, we will receive your name, email address, and the contents of any message or attachments that you may send to us, as well as any other information you choose to provide.
2. Information We Collect
2.1. Information We Collect From Your Device With Your Permission
-
Location Information When Using the Website. In order to facilitate on-demand deliveries, we need to know where Customers and Photographers are located. We receive a Customer’s location information when you open the Fresh Photos website as well as when you place an order, to help determine the appropriate delivery address. We continuously collect location information from Couriers who are “on duty,” in order to assist Photographers in finding available deliveries, allow Customers to track deliveries, and other similar purposes. We also use location information for analytics purposes.
2.2. Information We Collect When You Use Our Platform
-
Device Information. We receive information from Users’ devices, including IP address, web browser type, mobile operating system version, phone carrier and manufacturer, unique device identifiers, and, if you register with your Facebook account, your Facebook identifier.
-
Usage Information. We automatically receive information about your interactions with our Platform, such as the pages or other content you view, the products you search for or purchase, and the dates and times of your visits, to help us understand how you use our Platform, help us improve our Platform, and provide you information about our Platform, our Merchants, and our Partners.
-
Call and Text Information. We work with one or more third parties to facilitate phone calls and text messages between Customers and Photographers who are delivering the Customers’ products. We receive information about these communications including the date and time of the call or text message, the parties’ phone numbers, and the content of the text messages. We do not record or have access to the content of the phone calls.
-
User Feedback. Customers and Photographers can rate and review each other at the end of every delivery. Customers are able to see a Courier’s aggregate ratings during a delivery. After a delivery, we may share feedback or comments that Customers provide with Photographers, but we will not identify the Customer. We may also share with Photographers their aggregate ratings.
-
Information from Cookies and Similar Technologies. We and our service providers collect information through the use of “cookies” and similar technologies to understand how you navigate through and interact with our Platform, to learn what content is popular, for authentication and advertising purposes, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use our Platform. We also use cookies for data analytics purposes, including from Google Analytics. You can find more information on how Google uses data from these cookies at google.com/policies/privacy/partners. You should consult your web browser to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may be missing out on certain features of our Platform.
3. Information We Receive from Third Parties
3.1. Information We Receive About Customers
-
Partners. If you make a purchase through one of our Partners that offers delivery via Postmates, we receive information about your purchase, including your name, phone number, the product you purchased, and the delivery location.
3.2. Additional Information We Receive About Prospective and Active Photographers
-
Background Information on Photographers. Fresh Photos works with third-party providers to perform driving record and criminal background checks on Prospective and active Couriers, and in some instances these third parties provide Prospective and active Photographers’ records to Fresh Photos as part of the background check process.
4. How We Use Information We Collect From Users
4.1. Uses of Information Collected from All Users
We may use the information we collect from all Users to:
-
Provide, improve, expand, and promote our Platform;
-
Analyze how you use our Platform;
-
Communicate with you, either directly or through one of our service providers, including for marketing and promotional purposes;
-
Facilitate transactions, deliveries, and payments;
-
Respond to customer support questions;
-
Find and prevent fraud; and
-
Respond to any issues that may arise during deliveries.
4.2. Additional Uses of Prospective and Active Photographers Information
Additionally, we use information from Prospective and active Photographers for the following purposes related to the Platform:
-
Determining whether to grant a Prospective Photographer access to our Platform, and
-
Sending emails and text messages to Prospective and active Photographers regarding their Fresh Photos sign up, available deliveries, incentives and other opportunities, and additional information about our Platform.
4.3. Additional Uses of Merchant Information
Additionally, we use the information we collect from Merchants to notify them about orders, deliveries, and returns, and for other administrative and marketing purposes, including via text message, push notifications, phone calls, and emails.
5. How Fresh Photos Shares Information It Collects From Users
5.1. Sharing between Customers and Photographers
Once a Photographer accepts a delivery request from a Customer, the Customer can see the Photographer's first name and last initial and the Courier can see whatever name the Customer provided when signing up. A Customer is also able to see a Photographer's photo. During a delivery, the Customer in some instances is able to see the Photographer's real-time location, and the Photographer is able to see the Customer’s delivery address. During a delivery, Customers and Photographers are able to call and text each other. Customer and Courier phone numbers are masked and, only in rare instances, may they be able to see the other’s phone number. As described above, Customers are able to see a Courier’s aggregate ratings during a delivery. After a delivery, we may share feedback or comments that a Customer provides with a Photographer, but we will not identify the Customer. We may also share with Photographer their aggregate ratings.
5.2. Service Providers
We share your information with service providers that perform services on our behalf, including all of the uses described in Section 4 above.
5.3. Advertising Partners
We work with third-party advertising service providers to show ads for our Platform that we think may interest you after you visit our Platform. These third-party service providers collect non-personally identifying information from you when you visit our Platform and other online platforms. Some of our advertising service providers are members of the Network Advertising Initiative or the Digital Advertising Alliance. If you do not wish to receive our personalized ads, please visit their opt-out pages to learn about how you may opt out of receiving personalized ads from member companies.
5.4. Other Sharing
We may share your information with third parties in the following cases:
-
Where disclosure is required or appropriate in order to comply with laws, regulations, legal process, or a governmental request;
-
With law enforcement officials, government authorities, or third parties, if we think doing so is necessary protect the rights, property, or safety of Postmates, our Users, or the public;
-
To protect the security or integrity of our Platform;
-
To enforce our agreements, policies, and Terms of Service;
-
To respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person;
-
To investigate and defend ourselves or others against any third-party claims or allegations;
-
To provide information about the use of our Platform to Photographers , Merchants, Partners, or potential business partners in aggregated or de-identified form that cannot reasonably be used to identify you;
-
While negotiating or in relation to a business transaction, such as a merger, sale of assets, or bankruptcy; and
-
Whenever you consent to the sharing.
6. Your Choices
Profile Information. You can update your profile information through your profile settings. If you need to change the email address associated with your account, please contact us via our Help Center.
Location Information. While you can prevent your device from sharing location information at any time through your device’s operating system settings, Customer and Photographer location is core to our Platform and without it, you may not be able to successfully use our Platform.
Email Subscriptions. You can always unsubscribe from our promotional emails via the link provided in the emails. Even if you opt out from receiving promotional messages from us, you will continue to receive administrative messages from us.
7. Third-Party Links
Our Platform may contain links to other websites, products, or services that we do not have control over. Please be aware that we are not responsible for the privacy practices of such third parties. We encourage you to read their privacy policies before giving them your information.
8. Data Security
We are committed to protecting your information. Even though we take precautions to protect Users’ data, no security measures can be 100% secure, and we cannot guarantee the security of Users’ data.
9. Children’s Privacy
Postmates is not directed to children, and we do not knowingly collect personal information from children under 13. If you believe that a child under the age of 13 has given us personal information, please contact us via our Help Center.
10. Changes to Our Privacy Policy
We may make changes to this Privacy Policy from time to time. If we make any changes, we will notify you by revising the "Last Updated" date at the top of this Privacy Policy. If we make any material changes, we will let you know through the Platform, by email, or other communication. We encourage Users to read this Privacy Policy periodically to stay up-to-date about our privacy practices. As long as you use the Platform, you are agreeing to this Privacy Policy and any updates we make to it.
11. Contact Information
Feel free to contact us at any time with any questions or comments about this Privacy Policy, your personal information, our use and sharing practices, or your choices regarding your information by contacting us at our Help Center.
Terms of Service
Terms of Service
Last updated on January 7, 2022
​
These Terms of Service ("Terms") govern your use of the services provided by Fresh Photos, owned by Fresh Media LLC ("we," "us," or "our"), based in Las Vegas. By using our services, you agree to comply with these Terms. If you do not agree with any part of these Terms, please refrain from using our services.
​
-
Service Description: a. Fresh Photos, owned by Fresh Media LLC, provides photography services, including but not limited to photography sessions, photo editing, and photo printing. b. The specific details of each service, including pricing and availability, will be communicated to you upon request or during the booking process.
-
User Obligations: a. You must be at least 18 years old or have parental consent to use our services. b. You agree to provide accurate and up-to-date information during the booking process and any subsequent interactions with us. c. You are responsible for maintaining the confidentiality of your account information and any login credentials associated with our services. d. You agree not to use our services for any illegal or unauthorized purpose and to comply with all applicable laws and regulations.
-
Booking, Payment, and Cancellation: a. Booking a photography session or any other service is subject to availability and our confirmation. b. Payment for our services may be required in advance or as otherwise agreed upon. c. In the event of cancellation or rescheduling, please refer to our cancellation policy, which will be provided to you upon booking.
-
Intellectual Property: a. All photographs, images, and content provided by Fresh Photos, owned by Fresh Media LLC, are protected by copyright and other applicable intellectual property laws. b. You may not reproduce, distribute, modify, or use our photographs or content without our prior written consent.
-
Privacy and Data: a. We respect your privacy and handle your personal information in accordance with our Privacy Policy, which can be found on our website. b. By using our services, you consent to the collection, use, and disclosure of your personal information as outlined in our Privacy Policy.
-
Limitation of Liability: a. We strive to provide high-quality services, but we do not guarantee the accuracy, completeness, or suitability of the photographs or content provided. b. We shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from your use of our services or any actions taken based on the photographs or content provided.
-
Subscription Cancellation and Refund Policy: a. If you have subscribed to our services, you may cancel your subscription at any time. b. For monthly subscriptions, the cancellation will take effect at the end of the current billing period. c. Subscription fees are non-refundable, and no prorated refunds will be provided for any unused portion of a billing period.
-
Arbitration Clause: a. Any dispute, claim, or controversy arising out of or relating to these Terms or your use of Fresh Photos' services shall be resolved through binding arbitration, as outlined in a separate arbitration clause incorporated into these Terms.
-
Termination: a. We reserve the right to terminate or suspend your access to our services at any time, for any reason, without prior notice.
-
Modifications: a. We may modify or update these Terms at any time, and any changes will be effective upon posting the updated Terms on our website.
Please review these Terms regularly. Your continued use of our services constitutes your acceptance of any modifications or updates to these Terms.
If you have any questions or concerns regarding these Terms of Service, please contact us at the provided contact information on our website.